It’s amazing what length’s people go to avoid Interactive Voice Response (IVR) systems to get to an operator. Paul English maintain’s a IVR Cheat Sheet site which gives up the DTMF codes for the “steps to find a human”.
Customer services really sucks in almost all traditional touch-tone based IVR systems. Using a well designed Speech interface to customer service functions should help alleviate these problems an render Paul’s site useless. Delta, Amtrak, ABN Amro, Office Depot and Bank of America are good examples of this – although Bank of America remains on the list as they roll out their speech interface network-wide.
Popularity: 4% [?]
Other popular articles you might enjoy:
If you enjoyed this post, make sure you subscribe to my RSS feed!
